Corrigan Moving Wins Numerous Honors at Annual Learning Conference
For the previous 90 years in business, Corrigan has won masses of honors through the years. Despite that, every time we hear “Corrigan Moving!” declared as the winner of a new accolade, the familiar surge of pride and elation rolls through our veins. We are happy to relay that our team left the Unigroup Learning Conference with more hardware this year! In all, Corrigan locations and single team members were awarded eight accolades:
- United Presidents Club accolade- Farmington Hills, MI location
- Centers Network Performance award – Cleveland, OH branch
- Heart of Quality- Cassandra McCann, Grand Rapids, MI office
- Customer Excellence- Buffalo, NY location
- Customer Excellence- Ann Arbor, MI location
- Customer Excellence- Farmington Hills, MI branch
- Masters Club Inner Circle-Logistics/Special Products-Myron Luikart
- Masters Club Inner Circle-At Large- Myron Luikart
- Million Dollar Club- Brandon Becker, Ann Arbor, MI office
- Million Dollar Club- Tim Carney, Cleveland, OH location
- Million Dollar Club- Rob Galardi, Rochester, NY location
- Million Dollar Club- Craig James, Auburn Hills, MI office
- Million Dollar Club- Mike Sparks, Buffalo, NY office
“I am pleased to see the demanding work and passion of our team recognized,” said David Corrigan, President of Corrigan Moving. “We realize everything our branches and team members do on a daily basis to make our business succeed; it’s wonderful to see that hard work recognized. We have the most special group of experts at Corrigan, seeing that celebrated at this honors celebration makes me very proud.”
The annual Unigroup Learning Conference returned to an in-person event this year. Hosted close to the Unigroup headquarters in St. Louis, MO, the conference is attended by several members from a mixture United and Mayflower branches throughout the country. After 3 days of events comprised of programs and courses, the conference always concludes with an award ceremony.
“I can’t recall the last conference we didn’t earn an honor of some type,” said Kirk Hensler, Vice President of Operations. “That displays to the degree of consistent quality of our drivers, move experts and office staff. It’s wonderful to never leave here unrewarded.”
While several of Corrigan’s branches earned top awards, a few of Corrigan’s individual teammates carried home accolades in their respective departments. For the second year in a row, Cassandra McCann from the Grand Rapids, MI location won the Heart of Quality honor. This award is presented solely to the highest category of relocation coordinators in the Unigroup system. To be eligible to win this honor, relocation coordinators are required to have sterling customer evaluation scores and finish continuing annual training.
“We have had many move coordinators achieve this accolade, and we are so proud of Cassandra for winning two years in a row. She goes above and beyond for her clients. They realize how much she accomplishes, we see it, and now she has another award to join to her others,” said David Corrigan.
Myron Luikart works in Corrigan’s specialty Logistics branch, working mainly on large scale jobs. “Winning 2 Masters Club Inner Circle honors in the same year is difficult to pull off, however he did it. If anyone has to uncover a way to a task done, it’s Myron. He provides remarkable experience to our company and his customers. He services many of our largest-scale jobs and manages them all with tremendous care. He’s certainly valuable for us, we’re glad he received some recognition today,” said Kirk Hensler.
As well as to Luikart’s awards, many members of Corrigan’s sales division were admitted into United’s elite Million Dollar Club for their incredible sales capabilities. These professionals embody an outstanding dedication to excellence in annual serviced linehaul income. Acknowledged were, Brandon Becker, Ann Arbor, MI branch, Tim Carney, Cleveland, OH location, Rob Galardi, Rochester, NY location, Craig James, Auburn Hills, MI office and Mike Sparks, Buffalo, NY location. “Each of these men have gone above and beyond in sales and truly displayed a dedication to assisting our clients,” stated David Corrigan. “We are grateful to have each of these guys on our team.”
Three Corrigan locations earned the Customer Excellence accolade, a prestigious accolade showcasing the devotion to customer satisfaction. When their move is completed, customers are asked to grade various parts of their relocation. This comprises the initial evaluation process, their move coordinator, packing, loading and delivery process. Each branch correlates to a different size category, contingent on how many relocations they handle annually. To be eligible to win, each office is required to have the best feedback score in their size category, as well as meeting or exceeding the principles set for claims (volume of damage reported during a move), safety and certified labor.
“This isn’t an easy award to earn. Standards are very high, and you must be close to perfect in every category. To have 3 locations win for their particular size categories once again showcases the pride we take in providing top quality to our customers,” said David Corrigan.
Ultimately, the Cleveland office was presented with the Centers Network Performance honor. This accolade is related to the Snap Move Container Program, where a client employs our movers to load, transport and deliver their shipment inside wooden containers. This service can quicken service for smaller orders, compared to traditional in-van moving options. The containers are shipped to the closest United agent to where the customer is relocating, who then aids with delivering the contents of those containers.
“The Centers Network Performance honor is solely awarded to 2 agents. One recipient is for agents that manage 0 to 200 containers, and the other winner is for over 200 containers,” said Kirk Hensler. “Corrigan Cleveland earned the Centers Network Performance honor for 0-200 containers. They were best among 94 agents. Standards that are reviewed are claims, speed in getting the vaults ready for pick up, speed in delivering inbound containers, and customer satisfaction.”
“It was wonderful to return to in person this year,” said David Corrigan, recollecting the conference. “It’s been a challenging couple of years managing the pandemic and now labor shortages. Spending time with our colleagues and seeing how they’re working through issues gives us refreshed ideas to bring home. Many of these companies are facing the same struggles we are and it’s a terrific chance to learn from each other, help one another and continue to nurture good friendships with our agents. We depend on them to help our customers in locations we don’t have a Corrigan location. They realize they can always lean on Corrigan to provide top level service for all of their customers, as well. Overall, this was a wonderfully successful event and I couldn’t be prouder of how Corrigan Moving was portrayed and awarded.”