Picking Your Employee Relocation Services Partner
How to Select An Employee Relocation Services Provider
When selecting a moving and storage company for your employee relocation program, it’s vital to look at their background. A good company should be experienced in household goods moving and financially sound, while also having the hauling fleet required to service your business. Once those conditions are found, look deeper to see who would be an excellent provider for your employee relocation program.
- What is the company’s culture, do they allign with yours?
- What does customer service mean to them?
- How is quality service delivered?
Culture and Values
How your employee relocation services partner values their employees will have an impact on the overall service you can expect for your transferees and new hires. The level of care and kindness that is provided by a service partner is the basis upon which its employees will operate. As a fourth-generation family owned and operated company, Corrigan’s staff are more than just employees, they’re an extension of the Corrigan family. Corrigan’s workers have received the top individual honors possible from United Van Lines – multiple of them more than once!
At Corrigan we know that our staff is our strength. All movers have warehouses, everyone has trucks, and everyone has equipment. It’s the Corrigan people that makes the difference, from the movers in your home to the coordinators behind the scenes, Corrigan’s employees genuinely believe in their work, and it's visible in each and every employee relocation performed.
Good customer service is the basis upon which all good moves start. Yet deciding which movers can offer you good customer service can be a challenging thing. So what exactly does top tier customer service look like from your employee relocation service partner and how is good customer service delivered?
Industry leading customer service is implemented all across Corrigan. Whether it’s our front-line service providers working in the homes of our customers, or our staffs working behind the scenes doing the dispatching or IT for Corrigan, customer service is provided at each opportunity on each relocation performed.
Home SurveyAs your preferred relocation services partner, Corrigan will perform either a standard in-home survey or a virtual survey. With people relying more and more on computers, virtual surveys are becoming a popular way of surveying. Corrigan’s experienced survey staff work with the transferees to create a precise inventory. These have shown themselves to be reliable, because we frequently compare estimated weight in comparison to actual weight after the move happens. This allows us to continually improve our abilities and surveying accuracy.
Estimate ReviewAfter the home review is finished and the detailed inventory is prepared, a member of the Corrigan team will prepare the charge for the relocation and discuss them with the transferee. We are committed, as your employee relocation services supplier, to always give good value on each move while also demonstrating the world-class quality Corrigan is known for. Our staff will work to supply all transferees with ideas that will help them stay inside their budget.
Pre-Move CounselingEach transferee will be given an experienced move coordinator who will work directly with him/her throughout every phase of the move. Rest assured, as your chosen employee relocation services provider, Corrigan’s team of move coordinators are some of the best in the industry and have been recognized on more than one occasion for being the top performing within the United Van Lines network of agents!
Pack, Load and Delivery DayCome move day you can rest easy knowing that our drivers are ready to handle everything for you. We are proud to be part of an an elite category of relocation companies nationwide that are committed to routinely instructing our front-line service providers. Through the Kathleen Corrigan Training Center, workers learn the techniques of relocation industry before arriving at a customer’s home. No other relocation organization provides the level of hands-on instructing that the Corrigan Academy provides.
With Corrigan as your employee relocation services partner, you should rest assured that you have a well-rounded crew of trained professionals working both for you and for your transferees. From the initial contact to the final delivery, as your employee relocation services company, Corrigan’s crew of professionals will work with your transferees to ensure they have the information they need when they want it. When our customers say, “…this was the best move ever!,” we notice we’ve provided an elite employee relocation and great customer assistance!
Corrigan prides itself on delivering quality service with each relocation. We are a dedicated employee relocation services provider with ongoing quality initiatives. Corrigan knows that our ability to routinely upgrade the moving experience is rooted in our capability to attract, develop and retain the elite of the moving industry.
Staff growth and development is taken seriously all over the Corrigan organization. Every member of our staff undergoes a background check, alongside pre-employment and random drug testing of all drivers. We’ve also built a state-of-the-art training room within our headquarters to guarantee our staff are equipped with the essential skills and know-how to lead our customers through the relocation process prior to entering the customers home. Our entire team of experienced, trained and determined staff is committed to raising the bar in the industry and showcasing how great the relocation experience can be.
Our employees have the training and equipment to deliver the quality service Corrigan is known for. Maintaining and investing in quality equipment is a required business practice for all moving and storage companies. Corrigan considers its annual capital investments in equipment as essential as well as a recruitment opportunity for attracting and retaining operators and staff.
Several areas must be considered when picking the ideal employee relocation service provider for your business. Beyond the basic aspects of choosing a moving partner, it is important to consider your potential provider's values and norms as well as how they prioritize quality and customer service. Identifying a few of the potential partner’s values should prove to be a priceless practice when picking the ideal employee relocation services partner.
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